Books | |
Author | Robin L. Lawton |
Illustrator | |
ISBN | 0873891511 |
Binding | Hardcover |
Condition | Used - Good |
Condition Description | |
Category | Business |
Publisher | ASQ Quality Press |
Publication Date | September 1993 |
Creating a Customer-Centered Culture shows you how to successfully apply existing traditional management tools to knowledge and service work. it teaches you to think like customers so you can implement an organizational culture transformation on your way to total quality management in a jargon-free, step-by-step way.