Delivering Quality Service
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$4.97
| Books | |
| Author | Valarie A. Zeithaml |
| Illustrator | |
| ISBN | 0029357012 |
| Binding | Hardcover |
| Condition | Used - Good |
| Condition Description | |
| Category | Business |
| Publisher | Free Press |
| Publication Date | March 1990 |
Describes the five attributes of quality service and explains how to identify customer expectations